Disputes can arise when goods or services do not meet the agreed standard, are defective, or fail to deliver what was promised. This may include faulty products, incomplete work, or services that have not been carried out with reasonable care and skill.

Mediation provides a structured way for both parties to review what was agreed, discuss the issues openly, and explore a fair and practical resolution. This may include repair, replacement, refund, or partial settlement, without the need for court proceedings.